Shipping Policy
At medik8.it.com, we are committed to delivering your Medik8 skincare products quickly, securely, and at no extra cost. This Shipping Policy explains how we process, ship, and track orders placed through our platform.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. Once your order ships, you will receive a confirmation email with tracking information.
Delivery Timeframe
Estimated delivery is 6–12 business days from the date of shipment, applicable to all destinations we serve. Delivery times are estimates and not guarantees; actual transit time may vary due to carrier delays, customs processing, or local conditions.
Shipping Cost
Free. Every order placed on medik8.it.com ships free worldwide. No minimum purchase required, no promotional code needed.
Order Tracking
A tracking number will be emailed to you as soon as your order leaves our facility. You can track your package status directly through the carrier's website using the provided link.
Shipping Restrictions
We currently ship to most countries worldwide. Certain remote locations may experience extended delivery times. If we are unable to ship to your address, you will be notified promptly and receive a full refund.
Lost or Delayed Packages
If your order has not arrived within 12 business days of the ship date, please contact support@medik8.it.com with your order number. We will investigate with the carrier and, if necessary, arrange a replacement or refund.
Address Accuracy
Customers are responsible for providing a correct and complete shipping address at checkout. medik8.it.com is not liable for lost packages due to incorrect address information. If a package is returned to us due to an address error, we will contact you to arrange reshipment (additional shipping fees may apply).
Customs & Import Duties
All orders are shipped with duties and taxes handled according to the destination country's regulations. Any applicable customs fees are the responsibility of the recipient unless otherwise stated at checkout.
For further assistance, email support@medik8.it.com or review our Refund Policy and Customer Service Policy.