Customer Service Policy
At medik8.it.com, we believe exceptional products deserve exceptional service. This Customer Service Policy outlines the standards you can expect when interacting with our team and the channels available to resolve any issue.
Our Service Commitment
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Responsiveness — We aim to respond to all customer inquiries within 24 hours on business days.
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Expertise — Our team is trained on Medik8 formulations and can provide guidance on product selection, routine building, and usage instructions.
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Transparency — We communicate clearly about pricing, shipping times, return eligibility, and refund status.
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Fairness — Every customer is treated equitably, whether resolving a complaint or processing a return.
Support Channels
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Channel
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Details
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Email
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support@medik8.it.com (primary)
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Contact Form
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Available on our Contact Us page
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Response Time
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Within 24 hours (Mon–Fri)
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Order Support
For order modifications, cancellations, address changes, or status updates, email support@medik8.it.com with your order number. We can accommodate changes only before the order enters the shipping phase (within 1–3 business days of placement).
Product Guidance
Not sure which Medik8 product is right for your skin type or concern? Our team can recommend products based on your needs. Email us with details about your skin goals, current routine, and any sensitivities.
Complaint Resolution
If you are dissatisfied with any aspect of your experience, we want to make it right. Please provide:
- Your order number
- A description of the issue
- Photos if applicable (damaged items, incorrect products, etc.)
We will acknowledge your complaint within 24 hours and propose a resolution within 48 hours.
Escalation
If your concern is not resolved to your satisfaction at the first level, you may request escalation to a senior team member by replying to any support email with "ESCALATE" in the subject line.
Service Hours
Our customer service team operates Monday through Friday. Emails received on weekends or public holidays will be addressed on the next business day.
Language Support
We provide customer service in English. Additional language support may be available upon request.
Feedback
We welcome your feedback. Email support@medik8.it.com with suggestions, compliments, or concerns. Your input helps us improve.