Refund Policy
At medik8.it.com, your satisfaction is our priority. If you are not completely happy with your purchase, our Refund Policy provides a straightforward process for returns and refunds. Please read the following terms carefully.
Return Window
You have 60 days from the date of delivery to initiate a return. Items returned within this period are eligible for a full refund to your original payment method.
Eligibility Criteria
- Products must be returned in their original condition — unused, unopened, and with all seals, labels, and packaging intact.
- Partially used or opened products may be eligible for a partial refund or store credit at our discretion.
- Items damaged during transit should be reported within 48 hours of delivery with photographic evidence.
Free Return Shipping
We provide free return shipping on all eligible returns. Contact support@medik8.it.com to request a return authorization and prepaid return label.
Refund Processing Time
Once your returned item is received and inspected, refunds are processed within 5–10 business days. The credit will appear on your original payment method statement within additional processing time depending on your bank or card issuer.
Non‑Returnable Items
- Gift cards and promotional vouchers
- Final sale or clearance items marked as non‑returnable at the time of purchase
- Products that have been tampered with or are not in a resalable condition
Exchanges
We do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order. This ensures the fastest processing time.
Late or Missing Refunds
If you have not received your refund within 10 business days of our processing confirmation, first check your bank account, then contact your card issuer. If the issue persists, email support@medik8.it.com and we will investigate immediately.
Return Address
All returns should be sent to the address provided in your return authorization email. Do not send items without prior authorization, as unauthorized returns cannot be processed.
For questions about this policy, contact support@medik8.it.com.